Terms of Service

1.1 Binding Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between Standardsmate™ Pty Ltd (ABN 91 674 794 640), registered in Queensland, Australia ("Standardsmate™", "we", "us" or "our") and any person or entity ("User", "you" or "your") who accesses, browses or uses the Standardsmate™ platform, including all associated websites, mobile applications and services (collectively, the "Platform").

1.2 Acceptance of Terms

By accessing, registering for, or using our Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any additional terms or policies referenced herein or that we may communicate to you from time to time. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform.

1.3 Eligibility

You represent and warrant that you are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater, and possess the legal authority to enter into this agreement and use the Platform in accordance with these Terms. If you are accessing or using the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

• "Account": Refers to a registered user profile on the Platform that enables access to subscription-based features and personalized services.
• "Authorized User": Refers to an individual who has been granted access to use the Platform under an Organization's account or subscription.
• "Content": Refers to all information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials displayed on, uploaded to, or accessible through the Platform.
• "Feedback": Refers to any suggestions, ideas, comments, or recommendations provided by Users regarding the features, functionality, or operation of the Platform.
• "Industry Standards": Refers to the published technical, safety, regulatory, or operational standards developed by recognized standards organizations that are referenced, interpreted, or explained through our Platform.
• "Intellectual Property Rights": Refers to all rights in and to any copyright, trademark, service mark, trade name, trade secret, patent, and other intellectual property rights arising under the laws of any jurisdiction.
• "Organization": Refers to a business entity, company, educational institution, governmental agency, or non-profit organization that establishes an account or subscription for multiple Authorized Users.
• "Platform": Refers to the Standardsmate™ website, mobile applications, application programming interfaces (APIs), and all other tools, services, and resources provided by Standardsmate™.
• "Subscription": Refers to the purchased right to access premium features and services on the Platform for a defined period.
• "User/You": Refers to any individual or entity that accesses or uses the Platform, whether as a registered user or anonymous visitor.

3.1 License

Subject to your compliance with these Terms, Standardsmate™ grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your personal or internal business purposes.

3.2 Acceptable Use Policy

• 3.2.1 Use the Platform in a manner that complies with all applicable laws and regulations.
• 3.2.2 Do not transmit, distribute, post, or submit any content that is defamatory, obscene, pornographic, abusive, offensive, or violates any law.
• 3.2.3 Do not harass, stalk, intimidate, or harm any individual.
• 3.2.4 Do not impersonate any person or entity or misrepresent your affiliation with any person or entity.
• 3.2.5 Do not interfere with or disrupt the operation of the Platform or its networks.
• 3.2.6 Do not attempt to gain unauthorized access to the Platform, other user accounts, or computer systems connected to the Platform.
• 3.2.7 Do not use automated means (e.g. robots, spiders, scrapers) to access the Platform without our express written permission.
• 3.2.8 Do not circumvent, disable, or interfere with any security-related features of the Platform.
• 3.2.9 Do not engage in data mining, harvesting, extracting, or any similar activity related to the Platform.
• 3.2.10 Do not use the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform.
• 3.2.11 Do not attempt to reverse engineer, decompile, or disassemble any part of the Platform.

3.3 Technical Requirements

Access to and use of the Platform may require compatible devices, internet access, and specific software that may require periodic updates. It is your responsibility to ensure your devices and software meet the technical requirements.

3.4 Platform Modifications

Standardsmate™ reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Platform or any part thereof at any time, with or without notice.

3.5 Prohibited Automated Access and Data Collection

• The following activities are strictly prohibited without express written permission from Standardsmate™:
• 3.5.1 Automated data collection, including but not limited to scraping, crawling, harvesting, or extracting data from the Platform using any automated means, tools, or methods.
• 3.5.2 Using bots, scripts, automated software, or any other automated systems to access, browse, or interact with the Platform.
• 3.5.3 Systematic collection of content, information, or data from the Platform, whether through automated means or manual processes that replicate automated behavior.
• 3.5.4 Accessing or attempting to access the Platform's APIs, databases, or backend systems without explicit authorization.
• 3.5.5 Circumventing or attempting to circumvent any technical measures implemented to prevent automated access or data collection.
• 3.5.6 Using the Platform's content or data to train machine learning models, artificial intelligence systems, or similar technologies without prior written consent.
• This prohibition applies regardless of whether you have a registered account on the Platform. If you require access to Platform data for legitimate purposes, please contact Standardsmate™ to discuss authorized access methods.

4.1 Account Creation

To access certain features of the Platform, you must register for an account. You agree to provide true, accurate, current, and complete information during registration and to update such information as necessary.

4.2 Account Security

• 4.2.1 Notify Standardsmate™ immediately of any unauthorized use or security breach of your account.
• 4.2.2 Ensure you log out at the end of each session when using shared or public devices.
• 4.2.3 Do not share your account credentials with any third party.
• 4.2.4 You are solely responsible for all actions taken under your account.

4.3 Organizational Accounts

• 4.3.1 Manage access to the Organization's account, including adding or removing Authorized Users.
• 4.3.2 Ensure that all Authorized Users comply with these Terms.
• 4.3.3 You are responsible for all activities that occur under the Organization's account.

4.4 Account Termination

• 4.4.1 Your right to use the Platform will cease immediately upon termination.
• 4.4.2 We may delete or remove your content from the Platform, though we are not obligated to do so.
• 4.4.3 Provisions that should survive termination will continue to apply.

5.1 Subscription Plans

The Platform offers various subscription plans with different features, limitations, and pricing. Detailed information about these plans is available on the Platform. Standardsmate™ reserves the right to modify plans and pricing at any time.

5.2 Free Trial

Free trial subscriptions may be offered for a specified period. At the end of the trial, your subscription will automatically convert to a paid subscription unless cancelled beforehand.

5.3 Payment Terms

By selecting a paid subscription, you agree to pay the fees indicated for that service, charged on a pre-pay basis for the subscription period selected.

5.4 Billing and Automatic Renewal

• 5.4.1 All subscription fees are payable in advance.
• 5.4.2 Subscriptions automatically renew at the end of each period unless cancelled.
• 5.4.3 Payment will be charged to your designated payment method upon purchase and renewal.
• 5.4.4 You authorize Standardsmate™ to store your payment information and automatically charge it upon renewal.
• 5.4.5 In case of rejected charges, your access may be suspended or terminated until payment is processed.

5.5 Taxes and GST

All fees are quoted in Australian Dollars and include GST. Tax invoices will be provided. For international customers, fees may be exclusive of taxes, for which you are responsible.

5.6 Refunds, Cancellations, Withdrawal Rights and Credits

• 5.6.1 Cancellation (stop future renewals): You may cancel your Subscription at any time. Cancellation stops future renewals. Unless required by applicable law or expressly stated in this Section 5.6, cancellation does not automatically entitle you to a refund for the current billing period.
• 5.6.2 Australian Consumer Law (ACL) and non-excludable rights: Nothing in these Terms excludes, restricts or modifies any non-excludable rights or remedies you may have under the Australian Consumer Law (including consumer guarantees). Where the ACL applies and there is a failure that gives rise to a remedy, we will provide the remedy required by law (which may include a refund, repair or replacement, as applicable). Change-of-mind refunds are not required under the ACL.
• 5.6.3 EU/EEA (and similar jurisdictions): If you are a consumer located in the EU/EEA (or another jurisdiction with a statutory withdrawal right for distance contracts), you may have the right to withdraw from your Subscription purchase within 14 days of the contract being concluded without giving any reason.
• 5.6.4 EU/EEA – effect of starting services during the 14 days: If you request that we begin supplying Subscription services during the withdrawal period and you later withdraw, you may be required to pay a proportionate amount for services supplied up to the time you withdrew (where permitted by law). We will calculate that proportionate amount using one (or both) of the following, as applicable: (a) Time-based access: a pro-rata amount based on the number of days of the Subscription period that elapsed before your withdrawal, relative to the full billing period; and/or (b) Consumption-based usage: the value of paid credits consumed before your withdrawal, priced at the then-current standalone price for purchased extra credits (or, if there is no standalone price, a reasonable market value). If withdrawal applies, we will refund the amount paid minus the proportionate amount due (if any), and we will reverse/disable any remaining Subscription access for the withdrawn period.
• 5.6.5 Voluntary change-of-mind refund policy (where permitted by law): In addition to any statutory rights, and where permitted by law, we offer the following voluntary change-of-mind policy for Subscription purchases. Within 7 days of initial purchase or renewal: if no paid Subscription credits have been used, full refund; if some paid Subscription credits have been used, refund equals amount paid minus the value of paid credits used (valued at the then-current standalone price for purchased extra credits). After 7 days: no voluntary change-of-mind refund. For clarity, "paid Subscription credits" means credits included with a paid Subscription. It does not include promotional, referral, gifted, won, bonus, trial, or compensation credits.
• 5.6.6 Purchased extra credits: Used purchased credits are non-refundable except where required by law. Unused purchased credits are refundable only where required by applicable law (including statutory withdrawal rights where they apply) or where we expressly agree otherwise in writing. We may suspend credit balances during chargeback, fraud, or payment dispute investigations.
• 5.6.7 Non-purchased credits (gifted/referral/won/promotional): Non-purchased credits are not redeemable for cash, not transferable, and not refundable, except where required by law.
• 5.6.8 Termination for breach: If we terminate or suspend your account due to your breach of these Terms, refunds (if any) will be provided only where required by applicable law.

5.7 Changes to Fees

Standardsmate™ reserves the right to change subscription fees at any time. Notice of any fee change will be provided at least 30 days in advance. Continued use of the Platform constitutes acceptance of the new fees.

5.8 Credits and Platform Currency Policy

• Standardsmate™ uses a credits system as platform currency for accessing certain features and services. This section outlines the policies governing different types of credits.
• Gifted Credits: Credits received as gifts, promotional offers, or special promotions.
• Referral Credits: Credits earned through our referral program when you refer new users to the platform.
• Won Credits: Credits earned through contests, competitions, feedback rewards, or other platform activities.
• Platform-Only Use: All credits that are not directly purchased (including but not limited to gifted, referral, won, promotional, compensation, bonus, or trial credits) can only be used within the Standardsmate™ platform for accessing features and services.
• No Cashback: All non-purchased credits cannot be converted to cash, refunded, or transferred outside the platform.
• Non-Transferable: Non-purchased credits cannot be transferred to other user accounts or exchanged for monetary value.
• Expiration: Credits may be subject to expiration terms as specified at the time of issuance.
• Purchased Credits: Credits purchased directly may be subject to different terms as outlined in our refund policy (Section 5.6).

6.1 Platform Ownership

The Platform, including all of its content, features, and functionality, is owned by Standardsmate™ or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Industry Standards and Interpretive Content

• 6.2.1 The underlying standards referenced on the Platform are owned and protected by their respective intellectual property holders.
• 6.2.2 The Platform provides simplified explanations, interpretations, and summaries rather than reproducing standards verbatim.
• 6.2.3 Our approach respects the intellectual property rights of the original standards documents while offering compliance guidance.
• 6.2.4 Interpretive content, tools, and methodologies developed by Standardsmate™ are protected as our original intellectual property.

6.3 User License

• 6.3.1 Temporary copies of materials may be stored in your device's memory during access.
• 6.3.2 Files may be cached by your browser for display purposes.
• 6.3.3 You may print or download a reasonable number of pages for personal, non-commercial use.
• 6.3.4 Downloaded applications are for personal, non-commercial use only, subject to our end user license agreement.
• 6.3.5 Social media features may permit actions as enabled by the Platform.

6.4 Trademarks

The Standardsmate™ name, logo, and related marks are trademarks of Standardsmate™ or its affiliates. You must not use them without prior written permission.

6.5 Feedback

If you provide feedback to Standardsmate™, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and display such feedback.

7.1 User Content Defined

The Platform may allow Users to submit, post, or display content such as reviews, comments, and feedback ("User Content").

7.2 Ownership of User Content

You retain ownership of your User Content, but by submitting it to the Platform, you grant Standardsmate™ a license to use and display it.

7.3 User Content Representations and Warranties

• 7.3.1 You own or control all rights in your User Content, or have the right to grant the necessary license.
• 7.3.2 Your User Content does not infringe on any third party's intellectual property or other rights.
• 7.3.3 Your User Content complies with all applicable laws and regulations.
• 7.3.4 Your User Content is not false, deceptive, misleading, defamatory, obscene, or otherwise objectionable.
• 7.3.5 Your User Content does not contain harmful code such as viruses or malware.
• 7.3.6 Your User Content does not include sensitive personal information about others without their consent.

7.4 User Content Monitoring and Enforcement

• 7.4.1 Standardsmate™ reserves the right to monitor and screen User Content.
• 7.4.2 We may remove or refuse to post any User Content at our discretion.
• 7.4.3 We may take action against User Content that we deem in violation of these Terms.
• 7.4.4 We may disclose your identity if required by law or to protect third-party rights.

7.5 Prohibition on Commercial Reproduction of User Content

• User Content posted on the Platform is protected by copyright and other intellectual property laws. The following activities are strictly prohibited:
• 7.5.1 Reproducing, copying, or extracting User Content from the Platform for commercial purposes without explicit written permission from both Standardsmate™ and the original content creator.
• 7.5.2 Using User Content to create derivative works, databases, or datasets for commercial sale, licensing, or distribution.
• 7.5.3 Incorporating User Content into commercial products, services, or platforms without proper authorization.
• 7.5.4 Aggregating, compiling, or repackaging User Content for resale or commercial exploitation.
• This prohibition applies to all User Content on the Platform, regardless of the method used to obtain such content. Users retain ownership of their User Content, and unauthorized commercial reproduction violates both their rights and these Terms.

8.1 Privacy Policy and Collection Statement

Your privacy is important to us. Our Privacy Policy explains our data collection, use, and sharing practices, including geolocation data collection, AI training data usage, and third-party data sharing. By using the Platform, you consent to our collection and use of your information as described therein.

8.2 Data Protection

• 8.2.1 We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
• 8.2.2 We adhere to the GDPR and UK GDPR for data protection.
• 8.2.3 We comply with applicable US federal and state data protection laws.
• 8.2.4 We take appropriate measures to secure your personal data, including encryption in transit and at rest. Production data resides on AWS infrastructure in Sydney (ap-southeast-2).

8.3 International Data Transfers

The Platform is operated in Australia. If you are located outside Australia, your information will be transferred, stored, and processed in Australia. By using the Platform, you consent to this transfer.

8.4 Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to enhance your experience and gather usage data. Please refer to our Privacy Policy for more details.

8.5 Communications from Standardsmate™ and Spam Act Compliance

By creating an account, you agree to receive communications from Standardsmate™, including system messages and marketing communications in accordance with the Spam Act 2003 (Cth). You may opt out at any time.

9.1 Third-Party Content

The Platform may display content from third parties. Standardsmate™ does not control or endorse such content, and you access it at your own risk.

9.2 Third-Party Websites and Services

If you access third-party websites or services through the Platform, you do so at your own risk. These Terms and our Privacy Policy do not apply to such external sites.

9.3 Third-Party Standards Providers

The Platform may provide access to or interpretations of standards developed by third-party organizations. You may need separate authorization or payment to access the original standards.

10.1 Platform Provided "As Is"

The Platform is provided on an "as is" and "as available" basis without any warranties, express or implied.

10.2 No Warranty of Accuracy, Completeness, or Reliability

• 10.2.1 The Platform may not meet all your requirements or expectations.
• 10.2.2 The Platform may not be available on an uninterrupted, timely, or error-free basis.
• 10.2.3 Results obtained from using the Platform may not be accurate, complete, or reliable.
• 10.2.4 The quality of products or services obtained through the Platform may not meet your expectations.
• 10.2.5 Any errors in the Platform may not be corrected immediately.

10.3 Australian Consumer Law

Nothing in these Terms excludes or restricts any consumer guarantees or rights under Australian Consumer Law.

10.4 Information Service Only. Verification Required

The Platform is intended solely as an educational and information tool. It surfaces and interprets Australian Standards, regulatory references, and compliance guidance. It does not replace the need for professional judgement, on-site inspection, or consultation with the relevant standards organisations or regulators. You must independently verify any information served by the Platform against the source documents and your own training, ticket, and licence before acting on it.

10.5 No Professional Advice

The content provided on the Platform is for informational purposes only and is not a substitute for professional legal, financial, engineering, electrical, plumbing, building, safety or other compliance advice. The Platform does not certify, sign off, or warrant any specific work, design, or installation.

10.6 No Endorsement

Standardsmate™'s interpretations do not constitute an endorsement or affiliation with the originating standards organizations. Always refer to the original standards documents for definitive guidance.

11.1 Exclusion of Liability

To the maximum extent permitted by law, Standardsmate™ and its affiliates shall not be liable for any indirect, punitive, incidental, or consequential damages arising from your use of the Platform.

11.2 Limitation of Liability

Standardsmate™'s total liability for any damages or losses shall not exceed the amount paid by you for accessing or using the Platform during the 12 months preceding the claim.

11.3 Exclusions and Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of these limitations may not apply to you.

11.4 Risk Allocation

The limitations in these Terms reflect the allocation of risk between you and Standardsmate™. Without these limitations, the fees for the Platform would be higher.

12.1 Indemnification by User

• 12.1.1 You agree to indemnify Standardsmate™ for any violation of these Terms.
• 12.1.2 You are responsible for your User Content and any claims arising from it.
• 12.1.3 You will indemnify Standardsmate™ for any infringement of third-party rights caused by your User Content.
• 12.1.4 You agree to cover any costs associated with claims related to your User Content.

12.2 Notification of Claims

You agree to promptly notify Standardsmate™ of any claims or disputes and cooperate in the defense of such claims.

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia.

13.2 Jurisdiction

Any legal proceedings arising out of these Terms shall be exclusively brought in the courts of Queensland, Australia.

13.3 Mandatory Consumer Protection Laws

These Terms do not limit your rights under mandatory consumer protection laws applicable in the EU, UK, or US.

13.4 Alternative Dispute Resolution

Both parties agree to attempt to resolve any disputes through good faith negotiations or mediation before initiating legal proceedings.

13.5 Waiver of Class Actions

Disputes will be resolved on an individual basis and not as part of a class action.

13.6 Limitation Period

Any claim related to these Terms must be filed within one year of the occurrence, or it will be permanently barred.

14.1 Termination by User

• 14.1.1 You may terminate your account by cancelling your subscription, closing your account, or contacting customer support.
• 14.1.2 Termination by you will result in the immediate cessation of your access to the Platform.

14.2 Termination or Suspension by Standardsmate™

• 14.2.1 Standardsmate™ may terminate or suspend your access if you breach these Terms.
• 14.2.2 Termination may occur if you infringe on third-party intellectual property rights.
• 14.2.3 Misconduct that restricts or inhibits other Users may result in suspension.
• 14.2.4 Interference with the security or operation of the Platform may lead to termination.
• 14.2.5 Providing inaccurate or false information may result in suspension.
• 14.2.6 Engagement in fraudulent or illegal activities may lead to immediate termination.
• 14.2.7 Technical, legal, regulatory, or operational reasons may also necessitate termination.

14.3 Effect of Termination

• 14.3.1 Your access to the Platform will immediately cease upon termination.
• 14.3.2 Any active subscriptions will be terminated.
• 14.3.3 No refunds will be provided unless required by law.
• 14.3.4 User Content may continue to be displayed unless deletion is requested.
• 14.3.5 Provisions that are meant to survive termination will continue to apply.

15.1 Accessibility

Standardsmate™ is committed to making the Platform accessible in accordance with the Disability Discrimination Act 1992 (Cth) and WCAG 2.1 guidelines.

15.2 Domain Name Registration

If you access the Platform via a domain ending in .au, you acknowledge that Standardsmate™ complies with auDA policies.

15.3 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements incorporated by reference, constitute the entire agreement between you and Standardsmate™.

15.4 Amendments

Standardsmate™ reserves the right to modify or replace these Terms at any time. The most current version will be posted on the Platform, and continued use constitutes acceptance.

15.5 Waiver

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.6 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.7 Assignment

You may not transfer or assign these Terms without prior written consent from Standardsmate™. We may assign these Terms without restriction.

15.8 No Agency

These Terms do not create an agency, partnership, joint venture, or employment relationship between you and Standardsmate™.

15.9 Force Majeure

Standardsmate™ shall not be liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, strikes, or government actions.

15.10 Notices

Notices from Standardsmate™ regarding these Terms will be provided via the Platform or email. The receipt date of an email notice will be considered the date of notice.

15.11 Export Control

You agree to comply with all applicable import and export control laws and obtain any required licenses or permits for your use of the Platform.

15.12 Interpretation

Headings are for convenience only and do not affect the interpretation of these Terms. Singular terms include the plural and vice versa.

16.1 General Inquiries

For any questions regarding these Terms or the Platform, please contact us at: Standardsmate™ Pty Ltd, C/- Bentleys Chartered Accountants, 123 Albert St, Brisbane City QLD 4000. Email: hello@standardsmate.com.au. Phone: +61 406 707 366.

16.2 Legal Notices

Legal notices must be sent in writing to the address above or by email to hello@standardsmate.com.au.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.